A British couple says they were kicked out of their hotel after the hotel manager accused them of writing a negative review on TripAdvisor and called the police.
Adrian Healey, 33, tells the Blackpool Gazette that earlier this month, he’d booked a room a hotel in the seaside resort of Blackpool, England, to take his first vacation with his girlfriend Sherrie Andrews, 33, since being diagnosed with cancer 18 months ago.
But the Golden Beach Hotel’s manager asked them to leave two days into their paid, three-night stay, they told the Gazette, adding that the manager stormed into their room, accused them of writing an online review and called the police.
Is this the future? Google has suggested and apparently believes that all online users should have their identities clearly labeled as they travel the web. In this case, the hotel was guessing. What are you going to do when services like hotels can examine your postings to see if they want to serve you?
James Pilant
Pilant's Business Ethics Blog 
I’m truly baffled by the hotel’s response! If indeed these guests HAD posted the review, it seems ludicrous to kick them out – a move which only generates further negative publicity for the hotel! Far more prudent would have been an effort to resolve any unsatisfactory performance and to win back the ‘hearts and minds’ of their guests. A customer whose complaint has been satisfactorily resolved tends to be far more loyal than even a customer who hadn’t experienced any issue, and this would have been really the only opportunity to turn a negative situation into a positive one.
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I don’t get it either. You’d think there would be a better response than that. I teach that most people learn only so much about their field and then quit. To stand out you must always stay at it. Education needs to be continuous. I think this guy quit early on. jp
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